Returns & Shipping Policy

Shipping Policy

Order Processing

Orders are typically processed within 1–2 business days, excluding weekends and holidays. During product launches, promotions, or high order volume, processing may take longer.

Once your order ships, you will receive a confirmation email with tracking information.

Shipping Rates and Delivery

Shipping charges and delivery options are calculated at checkout. Delivery estimates begin after order processing and are not guaranteed.

TYM Sports Nutrition is not responsible for delays caused by carriers, weather, incorrect addresses, or circumstances beyond our control.

If we cannot ship within the estimated timeframe, we will contact you with an updated estimate and offer the option to accept the delay or cancel the unshipped portion for a refund.

Address Accuracy

Customers are responsible for providing accurate shipping information. Orders returned due to incorrect or incomplete addresses may require additional shipping charges.

Lost, Stolen, or Missing Packages

Once a package is transferred to the shipping carrier, responsibility for delivery rests with the carrier.

If tracking shows delivered but you cannot locate your package:

  • Check with household members or neighbors.
  • Verify the shipping address.
  • Contact the shipping carrier.
  • Email us at support@tymperformance.com.

TYM Sports Nutrition is not responsible for packages lost or stolen after confirmed delivery, but we will assist where possible.

Damaged, Defective, or Incorrect Orders

Inspect your order upon delivery. If your order arrives damaged, defective, leaking, or incorrect, contact us within 7 days at support@tymperformance.com.

Please include:

  • Order number
  • Description of the issue
  • Photos of the product
  • Photos of the shipping box and label

Please retain the product and packaging until your claim has been resolved. We may offer a replacement, store credit, or refund.

Domestic Shipping

We currently ship within the United States.

We do not currently ship to P.O. Boxes, APO/FPO addresses, U.S. territories, or international destinations.

For additional information, contact support@tymperformance.com.

Return and Refund Policy

Because our products are consumable dietary supplements, we cannot accept returns of products that have been opened, used, or had their safety seal removed.

Eligible Returns

Unopened, unused, factory-sealed products may be returned within 30 days of delivery.

To qualify:

  • Product must be unopened.
  • Safety seal must remain intact.
  • Original packaging is required.
  • Proof of purchase is required.
  • Return request must be submitted within 30 days.

Products purchased from retailers or third-party sellers must be returned to the original seller.

Nonreturnable Items

  • Opened or used supplements
  • Products with broken safety seals
  • Products not purchased from the TYM website
  • Gift cards
  • Clearance or final-sale items
  • Free promotional products
  • Products returned after 30 days
  • Products damaged through misuse or improper storage

How to Request a Return

Before returning a product, email support@tymperformance.com with:

  • Your name
  • Order number
  • Product name
  • Reason for return

If approved, we will provide return instructions. Unauthorized returns may not be accepted.

Return Shipping

Unless the return is due to our error or a damaged product, customers are responsible for return shipping costs. Original shipping charges are non-refundable.

We recommend using a trackable shipping service.

Refunds

Approved refunds will be issued to the original payment method. Please allow 5–10 business days for processing.

Exchanges

We do not currently offer direct exchanges. Please return the eligible unopened product and place a new order.

Subscription Orders

Subscription orders must be canceled before the next billing date. Orders already processed or shipped are subject to this return policy.

Quality Concerns

If you experience issues with taste, texture, odor, packaging, seal, or product condition, stop using the product and contact support@tymperformance.com.

Please include your order number, product name, lot number, expiration date, and photos if available.

Adverse Reactions

If you experience an adverse reaction, stop using the product and consult a healthcare professional. For emergencies, seek immediate medical attention.

You may also contact support@tymperformance.com with product details and your contact information.